Refund Policy for Diced Meal Prep

At Diced Meal Prep, we strive to deliver the highest quality service and meals to our customers. Our refund policy has been designed in accordance with UK consumer law, with considerations for the nature of our business, which involves preparing food to order and delivering it chilled for your convenience. Please review the details of our policy below.

Statutory Rights for Online Purchases

As per UK law, customers are entitled to a refund, repair, or replacement if a product is faulty, not as described, or unfit for purpose. However, under the Consumer Contracts Regulations 2013, the right to cancel within 14 days for online purchases does not apply to:

• Perishable goods, such as food items.
• Products made to order or clearly personalized.

This means that due to the nature of our service—preparing meals to order—distance selling regulations do not apply.

Refund Eligibility

We will provide a refund in the form of store credit under the following circumstances:

1. Issues Caused by Us or Our Partners: If an issue arises that is the fault of Diced Meal Prep, our suppliers, or contracted delivery partners (e.g., late or damaged delivery, incorrect order), store credit will be issued as a resolution in the first instance.
2. Gross Negligence or System Errors:
   • Gross Negligence: A refund to the original payment method will be provided in cases of significant error, such as food contamination or failure to meet food safety standards.
   • System Errors: In cases of duplicate charges or other billing system errors, a refund to the original payment method will be issued.
3. Failure to Fulfill Contractual Obligations: If we fail, in whole or in part, to deliver your order as agreed, a refund will be considered to the original payment method or as store credit based on the nature of the failure.

How to Request a Refund

To request a refund, please contact our customer support team within 24 hours of receiving your order. Include the following details to help us resolve the issue promptly:

• Your order number.
• A detailed description of the issue.
• Supporting evidence, such as photographs of the affected product or delivery.

Exclusions

• Refunds will not be issued for issues arising from incorrect information provided by the customer (e.g., delivery address errors).
• Refunds or replacements will not be provided for dissatisfaction due to personal taste preferences or storage issues caused after delivery.